Product Management

Payments Manager

Los Angeles, California   |   Full Time

The Payments Manager is an analytical, data-driven leader responsible for our global payments strategy at Output. The Manager will lead our strategy, testing, implementation, and analytics for payments on all Output sales platforms, with a focus on Saas payment acceptance. The candidate will work side-by-side with a variety of teams throughout the company including Growth, Design and Product to ensure a great customer experience when it comes to payments. 


Responsibilities

    •    Implement local payment methods and currencies

    •    Develop a risk/fraud testing strategy

    •    Actively work to reduce involuntary churn through payment optimization

    •    A/B test and measure results of all proposed improvements

    •    Actively analyze payment success on an ongoing basis

    •    Actively analyze the success of fraud tools

    •    Work alongside Growth and Design to improve the checkout payment experience and process

    •    Manage the relationship with payment processors

    •    Be the voice of payments across the company


Requirements

    •    5+ years of experience in payments

    •    Proven track record implementing effective payment strategies

    •    Experience with payment processors

    •    Experience with SaaS payments

    •    Experience with A/B testing strategies

    •    Strong communication skills

    •    Strong leadership skills

    •    Highly organized

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